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Position Summary
We have recently embarked on a multi-year project to implement SAP S/4 HANA & MES (Manufacturing Execution Systems) at all manufacturing locations. To support our growth, we are implementing a single instance, private cloud-based SAP S/4HANA environment with on-premise MES software at each manufacturing location. This role will work with others on the team to resolve user issues in our SAP/MES environment, primarily in PP, ePPDS, MM, QM, WM, and MES.

Primary Responsibilities
* Ability to interpret and clarify incoming SAP incidents and service requests
* Support SAP PP, MM, QM, WM, MES, and ePPDS processes and make continuous improvement recommendations.
* Develop a working knowledge of the organization to efficiently route business support and clarifying questions to the right people.
* Work with the SAP support team and SAP Basis as needed to share knowledge and approaches to issues.
* Enter SAP OSS/ECS tickets as needed and work to resolution.
* Work with end users to understand issues, suggest resolutions, and follow up to ensure closure.
* Consult with IT personnel as necessary to diagnose and resolve system or networking issues.
* Interact with vendors for assistance with incident resolution as required.
* Document recurring solutions to incidents.
* Attention to detail and following a consistent approach to problem-solving are critical skills.

Basic Qualifications
Education:
* Bachelor's degree in Computer Science, Engineering, Business, or comparable work experience.
* SAP training, certifications, tools, and methodologies are a plus.

Experience:
* At least three years of experience supporting SAP, preferably with S/4 HANA in a manufacturing environment.
* Strong knowledge of SAP PP and MM is required. Additional experience with QM, WM, ePPDS, and MES is preferred.
* Experience working in an ITIL-based service management environment

Interpersonal Skills:
* Excellent communication skills
* Strong organizational and team collaboration skills
* Ability to answer questions clearly and concisely both verbally and in writing to various technical levels
* Enjoy working with other functional leaders and staff to understand needs and provide solutions
* Excellent listening skills and always seeking first to understand the customer's concerns and needs
* Effective time management skills

Technical Skills:
* Strong logical and analytical thinker
* Attention to detail
* Able to find root causes of problems and quickly determine efficient solutions
* Strong verbal and written communication skills

Other Skills:
* Ability to effectively plan and organize
* Ability to work under pressure and maximize efficiency

Essential Functions:
* The ability to predictably and regularly attend work and to be punctual
* The ability to read and understand documents and drawings
* The ability to work collaboratively with others
* The ability to deal politely and professionally with customers and coworkers.
* The ability to perform several tasks at once.
* The ability to follow defined processes and achieve individual and department goals.
* The ability to use a computer to communicate, create, and access information.

Special Requirements
* Ability to travel (US and internationally) approximately 5%
* Ability to occasionally work evenings and weekends as needed for training and support of various shifts and global offices

Reference
PR/120215_1723729682