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SAP Delivery Manager
Jobs post
- Antwerp, Belgium, Western Europe Location
- Negotiable Salary
- SAP Technology
- Contract Type
- Hybrid Workplace
***SAP Service Delivery Manager - 6-12 Month Contract - Mechelen, Belgium (Hybrid)***
RED is currently looking for an SAP Service Delivery Manager to join one of our global clients on an initial 6-12 month contract with possible extension.
- Job Title: SAP Service Delivery Manager
- Start date: 2-4 weeks
- Location: Mechelen, Belgium (2-3 days onsite / hybrid)
- Duration: 6-12 months + extension
- Languages: English (Dutch and/or French is a plus)
Responsibilities:
* Manage SAP support operations including incidents, changes, and problem management
* Oversee ticket handling and coordinate with AMS partners
* Ensure SLA compliance and high-quality service delivery
* Manage vendor relationships, contracts, and performance
* Drive improvements across ITSM and AMS processes
* Support BAU (Business As Usual) operations and service desk activities
* Collaborate with internal stakeholders to resolve issues and improve processes
Requirements:
* 5-10 years of experience in Service Delivery / IT Operations
* Strong experience managing tickets, incidents, and AMS providers
* Experience with ITSM frameworks (e.g. ITIL)
* Proven vendor management and contract negotiation experience
* Service desk / BAU operations experience
* Strong stakeholder management and communication skills
* SAP experience is a plus but not mandatory
If you're interested or know someone who could be a good fit, please send your CV and availability.
Reference
CR/130222_1775037009
Date
1 Apr 2026
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