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Level 2 Tech Support
Jobs post
- Plano, Texas, United States of America, North America Location
- Negotiable Salary
- SAP Technology
- Contract Type
- Onsite Workplace
Job consists of the operation and administration of SAP EAM tools as part of each Site implementation. Tasks include providing Level 2 support for site users, recognizing issues and driving strategic improvements, and promoting adoption of these tools to allow our employees to do their best work.
Job Description:
- Provision and deploy iPads.
- Support iOS iPad Mobile Apps, Apple Mobile Device Management
- Coordinate and support Wired and Wireless Printer installations and setup to print with SAP
- Troubleshoot devices and applications with MDM platforms
- Coordinate and Assist in troubleshooting devices and applications with SAP Cloud Platforms
- Coordinate and Install chatbot software on factory floor systems (Training will be provided)
- Work and assist in the adoption and support of an enterprise-level air-watch teams
- Coordinate and Assist in troubleshooting network issues with the mobile devices
- 50-75% Travel- Flexible to work during weekends and/or night shifts
Qualifications/Experience:
- Degree in Computer Sciences / Information Technology or equivalent
- 3 to 5 years of work-related experience providing IT support
- Solid analytical / Troubleshooting skills
- Knowledge/Experience with Microsoft products including Windows 10/11 and Office 365
- Knowledge/Experience with Apple mobile hardware and technologies, including software (iOS)
- Strong background in mobile device support and software/systems engineering.
- Knowledge of Apple Device Management/Understanding of Apple's MDM framework.
- Knowledge of mobile security and encryption technologies
- Working knowledge/Good understanding of wireless networking - Routers, access points etc.
- Ability to communicate technical issues to non-technical stakeholders
- Knowledge of ITIL framework and its application in a service operations environment
Reference
CR/109735_1694699987
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